Privacy Policy

Last Updated: August 17, 2026

This Privacy Policy applies to the mobile application "Arrow Line : Zen Flow Escape" (the "Application"), websites, and related services (collectively, the "Services"), and explains how we collect, use, disclose, and safeguard your information when you use our Services.

The data controller of this Application is ZenGame Studio (operated by qinge zhu, Individual Developer).

We respect the privacy of our users ("user" or "you"). We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

1. COLLECTION OF YOUR INFORMATION

We may collect information about you in a variety of ways depending on how you interact with our Application:

• Personal or Account Information: This Application is a casual game that does not require user registration, account creation, or any login credentials to access the full game experience. We do not collect or store personal identity information such as your name, email address, or third-party login tokens (such as Apple, Google, or Facebook tokens).
• Device Information & Identifiers: We may collect device-specific information, including your device model, operating system version, system language, time zone, IP address, device ID, and mobile advertising identifiers (such as Apple's IDFA on iOS or Google's GAID on Android).
• Usage Data & Diagnostics: Information automatically collected about your interactions with the Application, including game level progress, in-app purchase history, gameplay statistics, and crash log data.
• Information Obtained from Third Parties: We may receive attribution and analytics data from third-party service providers (such as Singular) to measure campaign performance.

2. HOW WE USE YOUR INFORMATION

We use the collected information for business and operational purposes, including:

• Delivering, maintaining, and improving the game features and gameplay.
• Providing customer support and responding to user inquiries via email.
• Monitoring against fraud, malware, and unauthorized access to protect our users.
• Serving contextual or personalized advertisements in compliance with applicable privacy choices.
• Analyzing app performance and stability to fix crashes and improve user experience.

3. APP TRACKING & TARGETED ADVERTISING (iOS & Android)

We and our advertising partners use mobile advertising identifiers (such as IDFA or GAID) and tracking technologies to deliver tailored ads. You can opt out or manage your tracking preferences at any time through your device settings:

• On iOS Devices (iOS 14.5 and later): Open Settings on your iOS device. Go to Privacy & Security > Tracking. Toggle off "Allow Apps to Request to Track" or disable tracking permission specifically for Arrow Line : Zen Flow Escape.
• On Android Devices: Open Settings on your Android device. Select Google > Ads. Enable "Opt out of Ads Personalization" or tap "Delete advertising ID".

If you decline or revoke tracking permission, you will still see advertisements, but they will be contextual rather than tailored to your interests.

4. DATA RETENTION AND DELETION REQUESTS

Since this Application does not use accounts or store personal user profiles on our servers, there is no personal account data to delete. However, if you wish to request the deletion of any device identifiers or communication records associated with your customer support inquiries, you can submit a data deletion request by emailing us at superlemonstudio@gmail.com with the subject line "Data Deletion Request". Upon receiving and verifying your request, we will permanently delete or anonymize such information within 30 days, except where retention is required by applicable laws.

5. SHARING OF YOUR INFORMATION

We may share your information with trusted third-party service providers solely to perform services on our behalf:

APPENDIX A: Advertising Networks

• AppLovin: https://www.applovin.com/privacy
• Google AdMob: https://policies.google.com/privacy
• Facebook Audience Network: https://www.facebook.com/about/privacy
• IronSource: https://www.is.com/privacy-policy
• Liftoff (Vungle): https://liftoff.io/privacy-policy
• Mintegral: https://www.mintegral.com/en/privacy
• Pangle: https://www.pangleglobal.com/privacy/enduser-en
• Unity Ads: https://unity3d.com/legal/privacy-policy

APPENDIX B: Analytics and Cloud Providers

• Singular: https://www.singular.net/privacy-policy
• Firebase (Google): https://policies.google.com/privacy
• Amazon Web Services (AWS): https://aws.amazon.com/privacy

6. CHILDREN'S PRIVACY

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected data from a child under 13, please contact us immediately at superlemonstudio@gmail.com, and we will promptly delete such information from our records.

7. CONTACT US

If you have any questions, concerns, or data deletion requests regarding this Privacy Policy, please contact us at:

• Email: superlemonstudio@gmail.com
• Developer: ZenGame Studio (operated by qinge zhu)